Patient Engagement · AI Tool Developed By Medinous

Close the Care Gap After Discharge/Visit

Improve care continuity, create experiences that bring patients back, and recover missed revenue.
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68%

No-Show Reduction

Fewer missed follow-ups with AI-driven outreach.

3x

Revenue Opportunity

More revenue opportunities from retained patients.

Day 1–30

Follow-Up Cadence

Automated touchpoints at Day 1, 3, 7, and 30 post-discharge.

The Challenge

Care that was prescribed isn't always care that happens.

A consultation ends, a plan is written — medications, lab tests, a follow-up date. What happens next is rarely tracked. Patients get busy, forget, or simply never book the follow-up, and the hospital has no visibility until they're back in the ER, sicker and further along.
Challenge

Discharge is the last touchpoint hospitals fully control. After that, medication adherence, lab follow-through, and appointment booking depend entirely on the patient remembering — with no system checking in.

Gap

Clinical teams mean to follow up, but rarely have the time. There's no automatic bridge between "the plan was written" and "the plan was followed" — just a gap where risk quietly builds.

Cost

Missed follow-ups become missed revenue and, at the extreme, avoidable readmissions. Referrals go uncompleted, care plans go unacknowledged, and none of it shows up until it's already cost the hospital.

How It Works

Every discharge, followed through automatically.

Consultation Ends

The doctor writes the plan — medications, lab tests, a follow-up date. the platform reads these signals from your HMIS the moment the consultation closes.

Care Plan, Instantly

Thirty minutes after discharge, the patient receives their full care plan on WhatsApp — in their language, no app required.

Daily Check-Ins

Medication reminders, lab countdowns, and wellbeing check-ins land automatically. One-tap replies. Every response logged.

Silent Patient Detection

Three missed contacts trigger automatic escalation — a more urgent tone, a different channel, and the care team alerted with full context.

Real-Time Risk Scoring

Every response, and every silence, feeds a nightly risk score — so high-risk patients surface to clinical leads before a readmission, not after.
Platform Features

Everything it takes to close the gap.

Automated Follow-Ups

Coordinated outreach across the entire recovery journey.

Personalized Reminders

Medication, appointments, check-ins — tailored per patient.

Instant Care Team Alerts

Patient flags routed to the treating team in real-time.

AI Patient Risk Detection

Chronic patients monitored continuously. Flags before crisis.

Post-Discharge Continuity

Seamless handoff between hospital and home care teams.

Patient Re-engagement

Automated follow-ups bring inactive patients back to care.

Book a Demo

Ready to close the loop?

A live walkthrough on a facility of comparable scale — same departments, same payer mix, same discharge volumes. We'll show you exactly where your care is leaking, and what it's costing you.
  • A real discharge followed step by step, live on WhatsApp
  • Risk scoring shown against real (anonymised) response patterns
  • Compliance and audit trail review with your IT and governance team
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